Privacy Policy

Personal Information We Collect

We may collect personal information including:

• Name
• Email address
• Telephone number
• Flight details
• Pickup and drop-off locations
• Travel dates and times
• Passenger numbers
• Child seat requirements
• Booking references
• Payment confirmation details
• Correspondence and customer service enquiries

We only collect personal information that is reasonably necessary to provide and manage our transport services.

How We Collect Information

We may collect personal information:

• Directly from you when you make a booking
• Through our website
• Through booking partners and travel agents
• Through online forms and email correspondence
• Over the telephone
• Through our booking platform provider, Good Journey

Where practical, we will notify you if personal information has been collected from a third party.

Website Usage, Cookies and Analytics

Our website may automatically collect limited technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring websites

We use cookies and similar technologies to improve website functionality, security and user experience.

We also use Google Analytics to help us understand how visitors use our website. Google Analytics collects anonymous information such as website traffic, pages viewed and user interactions. This information is used to improve our website and services.

You may disable cookies through your browser settings; however, some parts of the website may not function correctly if cookies are disabled.

How We Use Personal Information

We use personal information to:

• Process and manage bookings
• Arrange and provide transport services
• Monitor flights and coordinate pickups
• Communicate regarding bookings and service updates
• Provide customer support
• Generate operational and reservation reports
• Meet legal, accounting and taxation obligations
• Prevent fraud and maintain service security
• Improve our services and operations
• Comply with applicable laws and regulations

We may also contact you regarding services, promotions or offers that may be relevant to you. You may opt out of marketing communications at any time by contacting us.

Internal Reporting Application – Go Sydney Shuttle Reports

Go Sydney Shuttle Reports is an internal operational application used exclusively by authorised staff.

The application:

• Does not require customer registration or login
• Does not collect additional personal information from customers
• Does not contain advertising or third-party tracking
• Retrieves existing booking information from our booking platform solely for operational reporting purposes

Authorised staff may generate reports in PDF or Excel format for operational purposes such as driver schedules, dispatch coordination and reservation management.

Access to the application is restricted to authorised personnel only.

Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

• Drivers assigned to your transfer
• Booking platform providers, including Good Journey
• Travel agents and booking partners involved in your reservation
• Payment processors
• Professional advisers including accountants, lawyers and insurers
• Airport authorities, cruise terminals, accommodation providers and other transport operators where reasonably necessary to facilitate your transfer service
• Government agencies, regulators or law enforcement authorities where required by law

We may disclose information where required by law, court order, regulatory obligation or where necessary to protect our legal rights.

Overseas Disclosure

Some third-party service providers used by Go Sydney Shuttle may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in a manner consistent with Australian privacy laws.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• Restricted staff access
• Password-protected systems
• Secure cloud-based booking platforms
• Encrypted data transmission where available
• Regular software and security updates

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal, accounting and taxation requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where practicable.

Children’s Privacy

Our services are generally booked by adults.

We do not knowingly collect personal information directly from children except where necessary to provide requested transport services, such as arranging child seats.

Access and Correction

You may request access to the personal information we hold about you and request correction of inaccurate, incomplete or outdated information.

Requests may be made using the contact details below.

Privacy Complaints

If you believe we have breached your privacy rights or mishandled your personal information, please contact us in writing using the details below.

We will investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us