Terms & Conditions

Bookings

• Please ensure you enter your correct Flight Details (time, airline) and your contact number with your area code (at the time of travel).
• This will enable us to monitor your flight and to contact you in case of flight delays or no shows.
• Passengers booked online can either have a digital copy on their smart phones/tablets or have a printout.

Pickup Times

• The Company reserves the right to change the pick up time by giving reasonable prior notice.
• If a passenger is not ready for pickup at their allocated time they will need to make a new booking subject to seating capacity.

Pick up from Sydney City / Cruise Ship to Airport

• Please be ready 10 minutes prior to your scheduled pickup time and wait outside the hotel lobby.
• If you can’t see the driver 10 minutes after your booking time please call (SMS/WhatsApp) our office number +61 434 844 020.

Pick up from Sydney Airport to Sydney City

Shared transfers — International (Terminal 1)

• Please ensure your phone is switched on as soon as you land — we will be contacting you with your pickup time and location. Use WhatsApp with the free airport Wi-Fi, or contact us via text or call at +61 434 844 020.
• You have 60 minutes free waiting time starting from your flight’s actual arrival time.
• Your driver will monitor the flight and arrive accordingly. As this is a shared shuttle service, there may not be a driver waiting immediately — please continue to wait and contact us via WhatsApp or text +61 434 844 020 in the meantime.
• This service is specifically booked in relation to your arrival flight details. If you are experiencing any delays, please contact us as soon as possible.
• Passengers who take more than 1 hour (and/or fail to notify us about the delay) to come out will be considered a no show — no refund will be provided.
• If you are instructed to go to the Meeting Point, it is located between Exit A and Exit B inside the Arrival Hall.
• Luggage allowance is 1 suitcase and 1 carry-on per person. Additional luggage incurs a $10 surcharge per suitcase, payable directly to the driver. You must notify us of extra luggage at the time of reservation.

Shared transfers — Domestic (Terminals 2 & 3)

• Please ensure your phone is switched on as soon as you land. Use WhatsApp with the free airport Wi-Fi, or contact us via text or call at +61 434 844 020.
• You have 30 minutes free waiting time starting from your flight’s actual arrival time.
• Your driver will monitor the flight and arrive accordingly. As this is a shared shuttle service, there may not be a driver waiting immediately — please continue to wait and contact us in the meantime.
• Passengers who take more than 45 minutes (and/or fail to notify us about the delay) to come out will be considered a no show — no refund will be provided.
• Luggage allowance is 1 suitcase and 1 carry-on per person. Additional luggage incurs a $10 surcharge per suitcase, payable directly to the driver.

Private transfers — International (Terminal 1)

• Please switch your phone on once you land in Sydney and connect to free Wi-Fi. You will be contacted via WhatsApp or text message.
• Your driver will monitor the flight and arrive accordingly.
• If you cannot locate your driver please call (SMS/WhatsApp) our office number +61 434 844 020.
• Passengers who take more than 1 hour to come out will be considered a No Show.

Private transfers — Domestic (Terminals 2 & 3)

• Please switch your phone on once you land in Sydney and connect to free Wi-Fi. You will be contacted via WhatsApp or text message.
• Your driver will monitor the flight and arrive accordingly.
• If you cannot locate your driver please call (SMS/WhatsApp) our office number +61 434 844 020.
• Passengers who take more than 30 minutes to come out will be considered a No Show.

Luggage

• Each passenger may carry one suitcase and one piece of hand luggage. Any additional luggage will be charged $10.00 per item.
• Any heavy or bulky luggage over 23 kilograms will be charged extra at the discretion of the driver. Please inform us at the time of making a reservation.
• The driver reserves the right to refuse to carry unusually heavy and bulky luggage, as well as loading and unloading it.
• Special size luggage: outsized items larger than a maximum combined dimension (length + width + height) of 158cm, and all bikes, surfboards, skis, snowboards, large boxes or non-suitcase items — $40 per item. Please note this when booking.
• All luggage is carried at the Passenger’s own risk. The Company reserves the right to refuse carrying bulky or heavy luggage at any time.
• The Company will not be liable for theft, loss or damage to any passenger baggage and personal items whilst in a Company vehicle.

Standard Operating Hours

• Mon–Fri: 06:00 – 19:00
• Sat–Sun: 06:00 – 15:00
• An after-hours fee of $50 applies for bookings outside these hours.

Travelling Time

• For shared shuttle service please allow about 45 minutes travelling time. For private/group transfers allow 25 minutes.
• Domestic passengers should allow 3 hours prior to flight departure time.
• International passengers should allow 4 hours prior to flight departure time.

Delays

The Company will make every effort to ensure the service operates to the confirmed booking time. However, the Company will not be liable for delays caused by circumstances beyond its control, including traffic or weather conditions, mechanical breakdown or airport security.

Passengers delayed at Sydney Airport (Group / Private transfers)

Passengers taking more than 60 minutes to arrive at the meeting point at the International Terminal, or 45 minutes at the Domestic terminals, will be considered a no show and no refunds will be made. Please contact us on +61 434 844 020 (call or text) if it is taking more time than usual to clear customs and collect your luggage.

Passengers delayed at Sydney Airport (Shared shuttle transfers)

Passengers delayed past their pre-booked pickup time must wait for the next available service, subject to availability. Please contact us on +61 434 844 020 (call or text) if it is taking more time than usual to clear customs and collect your luggage.

No Shows

All no show passengers will incur a 100% cancellation charge.

Special Needs

The Company’s vehicles are not fitted with wheelchair access equipment. Only passengers who are able to board the vehicle on foot are able to use our service. Wheelchairs must be collapsible.

Cancellation Policy

• For a full refund, you must cancel at least 24 hours before the transfer’s start time.
• If you cancel less than 24 hours before the transfer’s start time, the amount you paid will not be refunded.
• Any changes made less than 24 hours before the transfer’s start time will not be accepted.
• Cut-off times are based on local time.